This Privacy Policy explains how Zoop Tech LLC (“Zoop,” “we,” “us”) collects, uses, discloses, and protects information when you access or use Zoop’s websites, applications, and services (collectively, the “Services”). This Policy is drafted for business-to-business (B2B) use and applies to Customers, Authorized Users, and business contacts.
1. Scope and Relationship to Other Agreements
This Privacy Policy is incorporated by reference into Zoop’s Terms of Service. In the event of a conflict, the Terms of Service control. This Policy does not apply to personal use or consumer relationships.
Zoop acts primarily as a data processor on behalf of its Customers with respect to Customer Content and as a data controller with respect to Zoop’s own business operations, marketing, security, and platform analytics.
2. Information We Collect
2.1 Information You Provide
- Account registration details (name, business name, email, phone number)
- User credentials and authentication data
- Billing and subscription information
- Support requests and communications
- Content, files, messages, and data uploaded to the Services (“Customer Content”)
2.2 Information Collected Automatically
- IP addresses, device identifiers, browser type, operating system
- Usage data, logs, feature interaction metrics, and diagnostic data
- Location data derived from IP address (city/state level only)
2.3 Information from Third Parties
- Payment confirmation and transaction metadata from payment processors
- Integration data from third-party services you connect to Zoop
- Fraud, security, and compliance signals from service providers
Zoop does not intentionally collect sensitive personal information unless required for service functionality and instructed by the Customer.
3. How We Use Information
Zoop uses information for the following purposes:
- Providing, maintaining, and improving the Services
- Authenticating users and preventing fraud or abuse
- Billing, invoicing, and subscription management
- Customer support and service communications
- Product analytics, benchmarking, and feature development
- Training and improving Zoop’s algorithms and AI systems using anonymized or aggregated data
- Legal compliance, dispute resolution, and enforcement of agreements
Zoop does not sell personal information.
4. Aggregated Data, Analytics, and AI Training
Zoop may de-identify, anonymize, and aggregate Customer Content and usage data to create Aggregated Data. Aggregated Data:
- Does not identify Customers, Authorized Users, or end customers
- Is owned exclusively by Zoop
- May be used for analytics, benchmarking, service optimization, and AI model training
Customer Content is never used to train AI models in an identifiable or customer-specific manner.
5. How We Share Information
Zoop may share information only as follows:
5.1 Service Providers
With vetted third parties that provide hosting, cloud infrastructure, analytics, customer support tools, payment processing, security monitoring, and email delivery—subject to confidentiality obligations.
5.2 Legal and Compliance
Where required to comply with applicable law, regulation, subpoena, court order, or lawful government request.
5.3 Business Transfers
In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to confidentiality protections.
Zoop does not permit third parties to use Customer data for their own marketing purposes.
6. Cookies and Tracking Technologies
Zoop uses cookies, session storage, and similar technologies to:
- Maintain authenticated sessions
- Remember user preferences
- Analyze platform usage and performance
You may disable cookies through browser settings; however, certain features may not function properly.
7. Data Security
Zoop maintains commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. These measures include access controls, encryption in transit, monitoring, and incident response procedures.
Despite these measures, no system can be guaranteed to be 100% secure.
8. Data Retention
Zoop retains information:
- For the duration of the Customer’s subscription
- As necessary to provide the Services
- To comply with legal, accounting, and regulatory obligations
Upon termination, Customers may request data export within 45 days. After that period, Zoop may delete or anonymize Customer Content, unless legally required to retain it.
9. International Data Transfers
Zoop may process and store information in the United States and other jurisdictions where its service providers operate. Where required, Zoop uses appropriate safeguards for international data transfers.
10. Regulatory Rights (GDPR, CCPA, CPRA)
Depending on jurisdiction, individuals may have rights to:
- Access or receive a copy of personal information
- Request correction or deletion
- Restrict or object to certain processing
Requests should be submitted through the Customer administering the account or by contacting Zoop directly. Zoop responds in accordance with applicable law.
11. Children’s Data
The Services are not intended for use by children under 16. Zoop does not knowingly collect children’s personal data.
12. Changes to This Policy
Zoop may update this Privacy Policy periodically. Material changes will be communicated through the Services or by other reasonable means. Continued use constitutes acceptance of the revised Policy.
13. Contact Information
Zoop Tech LLC
Attn: Legal & Privacy
support@zoop.pro
SMS / text messaging
Zoop sends text messages to support the services people book through the businesses that use Zoop. If you give a business your mobile number, you may get text messages about your service — things like appointment confirmations, appointment reminders, and invoice or receipt alerts. If you run a business on Zoop, we may also text you account notices about your own Zoop account.
These are service messages, not marketing. We don’t send promotional or marketing texts through this program.
What we collect. Your mobile phone number, and the messages we send to it and receive back from it (for example, a reply of STOP or HELP). We keep basic records of consent and delivery so we can show that a message was allowed and sent.
How we use it. Only to send and manage the service messages described above, to handle your opt-out and help requests, and to keep the records that mobile carriers and the law require.
No mobile information will be sold or shared with third parties for promotional or marketing purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. We share your mobile number only with the vendors that help us deliver these messages (such as our text-messaging provider), and only so the message can reach you.
Opting out. Reply STOP to any message to stop future texts. You can reply START to opt back in.
Getting help. Reply HELP to any message, or email us at support@zoop.pro.
Rates. Message and data rates may apply. Message frequency varies and depends on your activity.